Trillium Health Partners Parking

+ Why do I have to pay for parking?

Parking revenues are used to pay for the costs to maintain the hospital’s parking lots. Profits generated through parking revenues are reinvested to help improve patients’ experiences and outcomes, as well as supporting projects approved by the Ministry of Health and Ministry of Long-Term Care (e.g., leading-edge technology and equipment, research, etc.).

+ Is there both long-term and short-term parking available?

Yes, there is both long- and short-term parking available at Queensway Health Centre.

+ How many visitor parking lots are there?

There are 7 surface parking lots and a 8 level parkade available for visitors at Queensway Health Centre:

Visitors

• West Lot (2 parking areas)
• South Lot (2 parking areas)
• East Lot (3 parking areas)

+ Is there a parking office onsite?

Yes, there is an onsite parking office located in the East Lot. The parking office’s hours of operation are as follows:

• Monday to Friday, 7:30 AM - 9:30 PM

Email: parkingservices@thp.ca

Phone: 905-848-7580 ext. 3012

+ Is there accessible parking onsite?

Yes, there is accessible parking available in the following parking lots:

• West Lot (2 parking areas)
• Parking Garage (44 parking areas)
• Parking Garage Surface lot (6 parking areas)
• South Lot surface lot (Urgent care) (4 parking areas)
• East Lot 1 (4 parking areas)

+ Are there electric vehicle (EV) charging stations available?

Yes, there are 12 electric vehicle charging stations available.

+ Do I have to pay for parking in an accessible parking stall?

If there are paid parking regulations at a hospital, it typically applies to all parking stalls at the facility. Unless otherwise communicated, accessible permit holders are required to pay for parking.

+ Do I get a senior’s discount on parking?

The parking rates at a hospital are universal to all visitors.

+ Do I get a veteran’s discount on parking?

The parking rates at a hospital are universal to all visitors.

+ Is overnight parking permitted?

Yes, overnight parking is permitted.

+ Where can I pay for parking?

You have the option to pay for parking at the parking meters or at pay stations for lots with gated parking systems.

+ Is daily parking permitted?

Yes, daily parking is permitted in all lots with parking meters or gated parking systems. The rates for daily parking are as follow:

• $3.75/per 30 minutes
• $19.00/daily maximum
• $25.00/ 24-hour day pass

Rates are subject to change without notice. Unless otherwise displayed in the parking facility, regular rates on Holidays apply.

+ Are there any additional services offered?

Yes, the following services are offered at all Trillium Health locations:

• Security escort
• Tire fill station (parking office)
• Window wash station (parking office)

+ Where can I purchase an Employee or Contractor parking permit?

Staff members can apply online to purchase a parking permit for this location at the following link: https://ipass.preciserd.com/v2/register?SiteId=209&profileid=16.

+ What types of staff parking permits are there?

There are 4 types of parking permits available for staff at Queensway Health Centre.

• Payroll Staff permit
• Pay-as-you-go permit for casual staff
• Medical student permit
• Physicians QHC
• QHC Non-payroll permit

+ How much is a staff parking permit?

The price of parking permits varies depending on the type of parking permit purchased.

+ How much notice is required to cancel my parking subscription?

To cancel your parking subscription, a minimum of 30 days’ notice is required. You must cancel your parking subscription before the end of the month in order to receive a refund for the current and future months that were already paid for.

+ What is the billing cycle for staff parking permits?

Staff can either be billed on a monthly basis or a biweekly basis via payroll deduction for those who have a payroll staff permit.

+ Where can I pick up my IPASS parking permit?

You can pick up your ID badge from the security office.

+ What type of pass is my staff parking permit?

Staff members with a IPASS permit must use their ID badge to enter or exit any parking lot.

+ What do I do if my IPASS is lost?

If you lose your IPASS you must register for a new pass. A $35 replacement fee is required.

+ What do I do if my IPASS stops working?

If your IPASS is no longer working, contact us or visit the onsite parking office.

+ What is a Pay-and-Display parking meter?

Pay-and-Display parking meters require drivers to visibly display a parking receipt on their dashboard as proof of payment.

+ How many parking meters are there? Where are they located?

There are 6 pay-and-display parking meters at Queensway Health Centre. They are located in the following parking lots:

• 1 in the West Lot
• 2 in the South Lot
• 3 in the East Lot

+ Do I have to display a parking receipt on my dashboard when I use a Pay-and-Display parking meter?

Yes, you must display your parking receipt on your vehicle dashboard as proof of payment.

+ What payment methods does this parking meter accept?

The methods of payments that are accepted to pay for parking include:

Parking meters:

• Credit cards
• Coins

+ Where are the gated parking lots located?

Click here to view the location of parking lots at Queensway Health Centre.

+ Where are the parking pay stations located?

Before you can exit the parking lot, you will need to pay for parking at one of Queensway’s 8 pay stations located in the:

• East side of the hospital (1)
• Urgent Care entrance (2)
• McCall lobby (1)
• South Surface lot (1)
• Parking Garage (3)

+ What payment methods are accepted?

Pay stations in the gated parking lots accept the following payment methods:

• Cash
• Coins
• Debit
• Visa
• MasterCard
• American Express

+ What is HPASS?

HPASS is a preloaded multi-day card for 5, 10, 30 or 100 days that gives patients and frequent visitors a discounted parking rate. The HPASS™ card allows for “in-and-out” privileges within a 24-hour time period.

+ How do I register for an HPASS permit?

Click here to learn how to register for an HPASS permit at Queensway Health Centre.

+ How do I track my HPASS usage?

Click here to learn how to track your HPASS usage.

+ How do I use my HPASS permit?

Click here to learn how to use an HPASS permit.

+ How many days can I purchase an HPASS permit for?

You can purchase an HPASS card for 5, 10, 30 or 100 days.

+ Will my HPASS permit work on the same day it is activated?

Yes, your HPASS permit is ready to use upon activation. Please note that you must use your HPASS permit when entering and exiting a parking lot.

+ How do I enter a gated parking lot using an HPASS card?

To enter a gated parking lot using your HPASS card, insert your HPASS card into the ticket slot that is located at the parking lot’s gate entrance, just like you would with a ticket.

+ Is my HPASS card transferable?

Yes. HPASS cards are transferable between patients and family members. Please note that staff members are not permitted to purchase HPASS permits.

+ What do I do if I lose my HPASS permit?

Your HPASS card cannot be replaced if it is lost or stolen. If an HPASS card has been misplaced, the card can be blocked from the account to ensure that remaining usages are not consumed.

+ How do I add more value to my HPASS permit?

HPASS cards are preloaded with the number of uses that are purchased—depending on the hospital location they may be available for 5, 10, 30 or 100 uses). The HPASS card cannot be reloaded once all uses have been consumed. To continue to use HPASS you must purchase a new card.

+ How long is my HPASS valid for?

There is no expiry date on your HPASS parking permit.

+ What do I do if my HPASS doesn’t work?

If your HPASS card has been activated and the card does not grant you access into the parking lot, please visit the parking office or contact our HPASS customer service team at (416) 398-4052 ext. 585.

+ How much notice is required to cancel my parking subscription?

To cancel your parking subscription, a minimum of 30 days’ notice is required. You must cancel your parking subscription before the last day of the month in order to receive a refund for the current and future months that were already paid for.

+ I forgot my HPASS permit. Can the parking office offer me a courtesy exit?

If you have forgotten your HPASS permit, you are required to pay for parking.

+ Can I use my HPASS at all Trillium Health Partner sites?

Yes, your HPASS permit can be used at all Trillium Health Partner sites.

+ What do I do if I have lost my parking pass?

Replacement HPASS permits can be purchased at the parking office.

+ How will an enforcement officer know if I have paid for parking?

When you pay for parking, you are required to display your parking receipt on your vehicle dashboard as proof of payment for patrol officers.

+ Who is responsible for issuing parking tickets?

Trillium Health Partners maintains the right to issue parking tickets.

+ What should I do if I receive a parking ticket?

Please visit www.parkingsupport.ca/parking-invoice-support for assistance with your parking ticket.

+ Where can I pay for a parking ticket?

Please visit www.parkingsupport.ca/parking-invoice-support for assistance with your parking ticket.

+ I overpaid for parking by pressing the same button on the pay station multiple times.

If you overpaid for parking, you are required to validate that your vehicle was not parked in the parking lot for the amount of time that you agreed to pay for.

+ I overpaid for parking by accident. What do I do?

If you overpaid for parking, you are required to validate that your vehicle was not parked in the parking lot for the amount of time that you agreed to pay for.

+ What do I do if I do not recognize a charge on my credit card?

If you do not recognize a charge on your credit card, please call your credit card company to verify the charge.

+ The pay station did not return my change. What do I do?

When using a parking meter, please ensure you input the exact change or pay with a credit card. Parking meters do not return coins or change.

+ I could not pay for parking because the pay station was not functioning. Can I have my parking invoice voided?

If a pay station is not functioning, you must use an alternative pay station to pay for parking.

Dispute your Parking Invoice.

+ Will I have to pay the increased amount if my dispute is not accepted after the seven-day early payment period?

If you submitted your Parking Invoice dispute within the seven-day early payment period and your dispute is not accepted, you are not required to pay the increased Parking Invoice amount. Instead, you are only required to pay the seven-day early payment period amount.

+ I did not pay for parking due to an emergency. Can my invoice be voided?

If your vehicle occupies space on private property with paid parking regulations, paying for parking is required.

Dispute your Parking Invoice.

+ How do I pay a Parking Invoice online?

To pay your Parking Invoice online, CLICK HERE. Enter your Parking Invoice # and License Plate # in the correct fields. Click verify parking invoice, and follow the payment prompts.

+ Will I be informed if my parking invoice dispute is accepted or denied?

Yes, all disputes must be in writing and responded to via email from collections@precisebi.com or violations@precisebi.com. Mailed disputes are answered via mail as long as a return address is provided.

+ Are there designated parking areas for staff?

As of March 2024, there are no designated parking areas for staff.